Decision details

Customer Feedback Policy:

Decision Maker: Executive Board

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: Yes

Decision:

  • That the draft Customer Feedback Policy at Appendix 1 to the report be approved.

 

  • That the Monitoring Officer be authorised to make amendments to the Policy to ensure it remains up to date and to reflect Complaint Handling Code guidance and recommendations issued by the Ombudsman.

Report author: John Medler

Publication date: 18/12/2024

Date of decision: 16/12/2024

Decided at meeting: 16/12/2024 - Executive Board

Effective from: 01/01/2025

Current call-in Count: 0

Accompanying Documents: