Issue - meetings
Customer Feedback Policy:
Meeting: 16/12/2024 - Executive Board (Item 12.)
12. Customer Feedback Policy: 
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To consider a draft updated Customer Feedback Policy.
Additional documents:
- Appendix 1 - DRAFT ELDC SELCP Customer Feedback Policy - EB 241216, item 12.
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- Appendix 2 - Complaints Process CFP - EB 241216, item 12.
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Decision:
- That the draft Customer Feedback Policy at Appendix 1 to the report be approved.
- That the Monitoring Officer be authorised to make amendments to the Policy to ensure it remains up to date and to reflect Complaint Handling Code guidance and recommendations issued by the Ombudsman.